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WK
Willem K

1 reviews | Active since Jun 2012

21 Sept 2017, 13:34

Useless

Most *********** bunch of people ever. They cannot get an order correct. I app**** twice for ADSL and fixed line.....after cancellation, I decided that they can obviously not cope with both applications and opted for fixed line for now....Once again, they miraculously succeeded to change my application address to something totally unknown to me....So far I am waiting for almost 3 months since first application. Pathetic service

0
Replies (3)
Telkom
Telkom's reply26 Sept 2017, 10:33
Official

Hello Willem Kriel

This response serves as confirmation that your query has been received.
Your reference number : AI***

Please send us a private reply with the order number for our fulfillment team to assist further.


Regards
Noleen
Telkom Social Media Team

Best regards,

WK
Willem K's update26 Sept 2017, 11:17
Reviewer Update
16 Aug - ********** 49 31 Aug ********** 49 04 Sep ********** 49 06 Sep ********** 49 13 Sep ********** 65 22 Sep ********** 91 I did not event get sms's for applications in July....Call centre agent told me phone should have been installed on 25 Sep. I told her it is public holiday, and she confirmed installation 26 Sep. When I called the call centre on the same day, the agent could not locate any information regarding my order.....
WK
Willem K's update26 Sept 2017, 11:20
Reviewer Update
Please do yourself a favour and call you call centre - it is an embarrassment. Sounds like a bazaar - everyone is yelling, laughing and shouting - no wonder TELKOM is unable to get the basics right done.