Useless

On the 3rd February I reported a faulty telephone line. Almost immediately I received a reference no by SMS. The following day I received another stating that they would try and fix it within two days. And then..... Nothing.<br> <br> I cannot track it on the website because when they ask for the affected number it tells me that it has already been reported. I am well aware of that. Point is, there has been zero progress for 11 days.<br> <br> Calling customer care is a waste of time as they don't answer their phones and eventually I get cut off.<br> <br> I think my next option will be to cancel and move over to Neotel