MM
Minnie M
1 reviews | Active since Sept 2015
30 Jun 2017, 13:46
Useless
<p>Anybody wishing to make use of Telkom, PLEASE DON'T!! Their service is absolutely shocking. On Friday (23/06/2017) our internet and landline was working the morning before we left for work. The afternoon everything was dead. A "technician"came on Saturday and after testing everything said the problem was that a cable had snapped. They were not able to fix it as there was a tree in another property which apprarently needed to be cut down. Now, being down this road before (last month there was a fault, not too long back there was also a cable problem and it took Telkom 7 WEEKS to sort out the problem. On Tuesday, 26/06/2017 another "technician"came to the property. I told him someone had already been, but nooooooo, he needed to waste time to re-check. Came back with the same story......</p> <p>I have been calling Telkom every day (x2 a day) and every single time I get a different story. Now the lady says a technician hasn't been asigned????? </p> <p>We are not prepared to carry on like this - we shall have to look at another way. I am NOT prepared to wait 7-8 weeks </p>
Helpful (0)
Replies (5)0
Replies (5)
Telkom's replyOfficial
03 Jul 2017, 08:56Hello Maxie999
Please send us a private reply with the affected telephone number for us to assist further.
Regards
Noleen
Telkom Social Media Team
Best regards,
Telkom's reply03 Jul 2017, 08:56
Official
Hello Maxie999
Please send us a private reply with the affected telephone number for us to assist further.
Regards
Noleen
Telkom Social Media Team
Best regards,
MM
Minnie M's updateReviewer Update
03 Jul 2017, 10:07Hi Noeleen,
*** - I called agaion today. Same story/ Technician has been dispatched. We don't need a technician in our house, we've had 2 there already. The problem isn't in the house.
Regards,
Maxie
MM
Minnie M's update03 Jul 2017, 10:07
Reviewer Update
Hi Noeleen,
*** - I called agaion today. Same story/ Technician has been dispatched. We don't need a technician in our house, we've had 2 there already. The problem isn't in the house.
Regards,
Maxie
Telkom's replyOfficial
03 Jul 2017, 10:25Thank you for the telephone number.
The query has been escalated to management.
We awaiting feedback and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply03 Jul 2017, 10:25
Official
Thank you for the telephone number.
The query has been escalated to management.
We awaiting feedback and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's replyOfficial
10 Jul 2017, 07:30Hello Maxie999
Please confirm if the fault has been repaired or if further assistance is still required?
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply10 Jul 2017, 07:30
Official
Hello Maxie999
Please confirm if the fault has been repaired or if further assistance is still required?
Regards
Noleen
Telkom Social Media Team.
Best regards,
MM
Minnie M's updateReviewer Update
10 Jul 2017, 10:57Hi there,
The problem was solved thank you.
Need to mention that 2 of Telkom's Technicians pointed out that the cable was faulty 3 houses from ours where in fact it was at the house next door.
But there's service now, thank you.
Regards,
Maxie
MM
Minnie M's update10 Jul 2017, 10:57
Reviewer Update
Hi there,
The problem was solved thank you.
Need to mention that 2 of Telkom's Technicians pointed out that the cable was faulty 3 houses from ours where in fact it was at the house next door.
But there's service now, thank you.
Regards,
Maxie