1 reviews | Active since Sept 2016

27 Jun 2017, 10:01

Useless!!!

<p>I am writing on behalf of my elderly mom. A year ago she moved to the south coast. She app**** for a new line for her new home. They came out and installed the new line which is up and running. Up to today she still have not received a bill from them. When we enquired about this they informed her that they FORGOT to change her address to the new one on the south coast. But they would rectify it. Guess what? Till now her post is going to her old address. Telkom cannot even change the postal address on her account and this after they installed the new line. She is old and doesnt have internet to check her balance to pay her account. Telkom you useless!!!!</p>

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Replies (2)
Telkom
Telkom's reply27 Jun 2017, 14:53
Official

Hi angelique-vink,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply27 Jun 2017, 14:53
Official

Hi angelique-vink,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,