JB
Joerg B

1 reviews | Active since May 2017

29 May 2017, 09:42

Useless

<p>In November 2015 I noticed that Telkom mobile has been charging me a one off fee of 350 bucks for the past 6 months. Which meant at the time they owed me 2100 Rand. I reported it to the billing department and was told they would credit my account. End of the following month I was once again charged the usual amout which included the above 350 PLUS 2100 which was supposed to be credited. I then stopped the debit order and emailed them to contact me. I have not heard a peep from them since December 2015 and at random times of the month they try and debit my account with whatever amount they see fit. Never less than 2000 Rand. Then when you go to a store for HELP you will have more luck asking the car guard outside. These people need to be stopped seriously</p>

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Replies (1)
Telkom
Telkom's reply29 May 2017, 11:42
Official

Hi

Thank you for making contact with us.

Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.

Your reference number: ***6

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,