1 reviews | Active since Mar 2017
Useless
<p>I am so fed up with Telkoms continued lack of service and assistance.</p> <p> </p> <p>We had been trying to contact them since Monday and eventually had to call there crime line just to get through to someone. There is no answer on any of there other numbers.</p> <p> </p> <p>We recently relocated and had our Landline and ADSL lines moved from 01 March +-, since then our landline has constant static to the extent that you can't even hear the person on the other end. Our ADSL line keeps dropping and we work from home making this more urgent then within most households.</p> <p> </p> <p>Then to boot when we got through they tried to blame the issue on our data provider (Afri Host), but after contacting them in sheer desperaction they advised that the issue was with our line (which is constantly dropping).</p> <p> </p> <p>We were told that a technician would be out to sort out the problem, but in the meantime we are expected to continue to pay for a service we aren't being provided and can't work without internet.</p> <p> </p> <p>Thus far we haven't even been given an indication of when we can expect a technician will even come and from past experience that could be a while.</p> <p> </p> <p>So over Telkom, REALLY!</p> <p> </p>
HI billy-rachelle-soden
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We can confirm that the request has been tasked to our team to attend and advise accordingly. We do apologise for the delay. Please be assured that we have escalated the query and we have requested feedback be provided as soon as possible.
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Regards
Keagan
Telkom Social Media Team
Best regards,
HI billy-rachelle-soden
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We can confirm that the request has been tasked to our team to attend and advise accordingly. We do apologise for the delay. Please be assured that we have escalated the query and we have requested feedback be provided as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
