AN
Andran N

1 reviews | Active since Feb 2013

13 Jan 2017, 11:05

Useless

<p>Telkom are useless.</p> <p> </p> <p>I took out a contract last week Tuesday for uncapped LTE. I was told that I just plug it in and it will work. Nothing happened. I managed to get through on their chat help centre and I was advised that it would take 2-24 hours to work. I waited a little over 24 hours and it still didn't work. </p> <p> </p> <p>I went to the store and they logged it with their techs. I was told someone would come sort it out in 72 hours. I got a call a few days later saying it was handed over to the field guys and someone would probably call me on Monday to have the issue sorted. </p> <p> </p> <p>It is now Friday (10 days after taking the contract) and I have heard nothing. I am still having technical issues and it is very frustrating. I took a 24 month contract and I am not willing to deal with this level of incompetence for two years!</p> <p> </p> <p>I would not recommend them to anyone.</p>

0
Replies (4)
Telkom
Telkom's reply15 Jan 2017, 08:53
Official

Hello Andran

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

AN
Andran N's update16 Jan 2017, 09:01
Reviewer Update

Hi Noleen,

You reference number is useless to me. I already have some of those. I am not paying you R799 for a stack of reference numbers.

I went to the store yesterday to try to resolve the matter face to face. I have never recieved such terrible service in my life. One of your *********** staff handed me a cancelation form as a solution to my issue. He refused to give me his name! I am beyond frustrated with Telkom!!! I will be taking this as far as I can and I will make damn sure nobody I know does any business with you!

I have recieved no constructive feedback from anyone.

Telkom
Telkom's reply19 Jan 2017, 18:46
Official

Good day

Kindly inbox us the number in question, and I.D number for further assistance.

Regards

Thokozani

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply19 Jan 2017, 18:47
Official

Good day

Kindly inbox us the number in question, and I.D number for further assistance.

Regards

Thokozani

Telkom Social Media Team

Best regards,