USELESS

<p>I had a 10Gb +10Gb package which I paid R299 month to month due to the fact that the cantract period had lapsed.</p> <p>Then in September 2016, I upgraded my package to a Big September Deal which gave me 10 Gb+ 15Gb, so on the 10th of September 2016 I initiated a cancellation process, I received an auto reply mail stating that they received my request and will takes 21 business days to complete the termination of this 10 + 10 package. However they have been deducting money from my account since then, I followed up and spoke to ********** and jadezwU@telkom was part of the communication. A "case was logged", so I was told. Today an extra R299 has been deducted from my account again. Today I call telkom again and the agent told me that the was no case logged.</p> <p>I would appreciate credit back for the last 2 or 3 month I have paid unnecessarily.</p>