Usage billings

i would like to say i really regret the day i took this contract with you. <br> <br> from the 1st month of this contract Telkom has been giving me same problems. <br> <br> i was given smart Plan 50 without clarity on how it works and i complained about it you did noting about it. <br> <br> You added R500 that is used when your data is finished and this was done without my concern. i complained about it and you removed it. Secondly you added this R500 again and this was in a space of 6 months i complained about this and again it was without my concern.<br> <br> now i noticed from my bank that you have debited R307 and i called your contact center on Sunday 17 Oct 2015, i spoke to Zama who told me that i have a the reason why my bill this month is not R299 as greed is because of the R200 add to my account. i told her that i did not permit anybody. and when i ask her to remove it she told me that it will be effective in a new month.<br> Could you please remove this R200 i don't want it and i never ask for it, and please refund the difference between R299 that we agreed apon and the R307 you debited in my account. <br> <br> i would like to speak to the HEAD of the department that authorities this fees.<br>