[URL Removed] email access deleted and no one knows

Have been a telkom internet client since 1997, when the internet service was still called intekom. With the the advent of [URL Removed] i begged them to retain my [Email Removed] address as it would be a major pain to notify friends, family and business associates to new address. Yippee, they let me retain intekom and gives me a new [Email Removed] email access with different username and password. Happy. Intekom for my small business from home and [URL Removed] for personal and other use. <br> <br> Thursday 17 September 2015 the [URL Removed] emaill access mysteriously vanishes. Not able to log into [URL Removed] and email to the address bounces, saying does not exist.<br> <br> I call telkom late night on Thursday explains my predicament. The agent says no problem and says she will sms a new password. Yippee, i thought, but to my dismay she did not understand nor grasp anything I explained as my internet access was cut. She sent me a new internet access password instead of access to my [URL Removed] email service. What a pain. Had to reset my router with new password that i did not ask for.<br> <br> No one knows why my email accounts was deleted and now I have to pay R15pm for new acc - all emails lost