Urgently need Telkom to fix several issues

I am writing this email in a desperate attempt to cancel internet services with Telkom.

Axxess has taken over as internet service providers and the internet line was discontinued during the week of 18 June 2018.

We have submitted the correct cancellation form to Telkom, have visited the outlets made calls... all to no avail...

Our landlines have now been disconnected and we are being billed in excess of R10 000.00 for services that have been cancelled and are no longer in use.

In addition thereto, there is an issue with regard to the billing of the services. We have attempted to effect changes so that the services are “split” as there are two different entities that need to be billed. This was not done.

To top it all, our landlines were not working for the period January 2018 to June 2018 when a technician finally came to do repairs of the lines. We followed up on a daily basis with Telkom and the promises were not kept. We eventually got an undertaking by a Telkom representative who promised that our charges for the period January 2018 to June 2018 would be removed, as there was no service by Telkom. This was not done!!!

We need Telkom to get in contact with us and fix these matters, it is extremely urgent.