Urgent Service Delivery Required

As a business we rely on telesales as a major source of income, at the moment our lines are crossed with a Loan Company- Triple Loan Investments, our Incoming calls are being routed to this company and we are receiving their incoming calls. This is very detrimental to my company financially, I have called Telkom they have provided me with a Reference no 103CNK300518, I need them to understand the urgency of this fault as every minute that this goes by unattended to, is potential loss of income to my business. Telkom, kindly treat this with the utmost urgency.