Urgent request to cancel my contracts

Item: Telkom
Rating: 1
Author: Evans M

I have been with Telkom for over a year now. I have had debit order rejection fees since February. I have tried on numerous occasions to cancel my contracts and Telkom refuses to do so. They would call me and afterwards I would get an sms saying that the case has been closed. I sent many emails to them and they do not respond as to why they closed the calls instead of cancelling my contracts. I have even tried to come to your head office with all my documentation and got turned away at the gate because they are simply not interested in assisting me.

I demand to have my contracts cancelled by the 1st of September 2017. I am sick and tired of this ****. I can't even believe this stupid Government invested our pension money in this hell hole.

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Evans M's updateReviewer Update

05 Sept 2017, 18:25

Good Afternoon Ntombi Thank you for the update. Kindly read the 2 emails I subsequently sent to the lady that made those notes on the case: Nduduzo Molefe to ********** Aug 14Details Good Afternoon Ms Khubalo I am hereby confirming that I would like to proceed with canceling my cell phone contracts. The official at Billing back office has not responded to my email and my patience has ran out. Kindly contact me on ********** 733 as soon as you can to wrap everything up. Kind Regards, Nduduzo Molefe That was the first email. Kindly read the second one below: Nduduzo Molefe to ********** Aug 16Details Good Afternoon Ms Khubalo I am once again sending you an email to request for a contract cancellation. I have in total sent you 3 emails and you have not even responded to one of them. This is another thing that infuriates me with Telkom, that you do not even acknowledge receiving an email or bother to respond. If you do not respond to me by end of business day then I will logg another cancellation case and get someone else to do it. Thanx Nduduzo Molefe These emails have not been responded to weeks later. Unless Telkom starts firing people for incompetence and blatantly ignoring customers, then this company you work for will sink like the Titanic. Regards Nduduzo Molefe

Evans M's update05 Sept 2017, 18:25

Reviewer Update