Urgent Request to Cancel Contract and Provide Settlement Letter

Dear Telkom Customer Service,

I hope this message reaches you promptly. I am writing to urgently request the cancellation of my contract and the issuance of a settlement letter.

Despite having canceled my contract with Telkom last year, I recently discovered that Telkom had continued debiting my account. Upon contacting Telkom, I was informed that I needed to settle an outstanding amount of R2530. I made this payment on Sunday, as I needed to apply for something, and Telkom had indicated that my account was blocking the process.

Since Monday, I have been attempting to contact Telkom to request the closure of my contract and the provision of a settlement letter. However, my calls have been met with extended periods on hold, frequent transfers between departments, and unprofessional conduct.

To make matters worse, I am now unable to call back as my SIM card is not working. I urgently need Telkom to cancel my contract and provide me with the settlement letter. I have even paid an additional amount in anticipation of this request.

Please treat this matter with urgency and provide me with the necessary documentation as soon as possible. Your prompt attention to this issue would be greatly appreciated.