Urgent request for repair of fault logged 5wks ago

Ref 43CRZ190815 (logged online) . . . . Escalation: 737488 (03/09/15) <br> An 87 year old lady has been without a lifeline, her telephone, for five weeks. <br> <br> 08/09/15 Escalated again to Joburg Call Centre Senior . . . LANCE<br> 11/09/15 Escalated again to Call Centre Manager . . . THANDO DLAMINI <br> - Thando advised me REPAIR SCHEDULED FOR SAT 12/09/15<br> 14/09/15 I advised THANDO that no Telkom official came on Sat 12/09/15<br> 16/09/15 THANDO to speak to his Manager . . . MARTIN CHETTY<br> 18/09/15 I spoke to THANDO . . . Martin Chetty has sent the complaint higher<br> - he advised me Processors are not getting schedule repair dates from Assessors<br> - He will speak again to MARTIN CHETTY<br> 18/09/15 Emailed Jacqui o'Sullivan [Email Removed] out of desperation<br> 23/09/15 I spoke to CHRIS GOVENDER (Floor Manager) . . . confirmed Martin Chetty has escalated the <br> complaint<br> - He advised me there is nothing further the Call Centre can do<br> - He is not permitted to contact the technical div . . . all permissions have been taken away<br> TELKOM -WALK THE TALK and WORK