Urgent Port-in

I have been to the Telkom store in Durban at the bluff on the 25th April 2019 to request for the above mentioned. After week waiting for our request to be processed and reading on the Telkom website and saw that it takes 2 working days to port in, i went to the store to follow up on our request and did not get any joy. Again on Thursday 09 May 2019, i went to follow-up in the store and no one is able to provide feedback but was asked to call the Telkom call centre who also does not have feedback for me as the request or order was not made by them, so they say. I have been waiting for over 2weeks to port in to Telkom, would you kindly assist me with this as i am getting frustrated now. We are unable to load airtime yet we need to make calls with the number. The number in question is **********