URGENT: Poor Service Delivery & Billing

TO WHOM IT MAY CONCERN,<br> <br> Telkom has billed us for services rendered due to their incompetence. This is unacceptable and I demand that the situation be rectified immediately.<br> <br> We asked for a line to be installed and upgraded to an ADSL line. It took myself and my sister multiple calls, online requests (including social media), complaints (telephone, email and in store), multiple in store visits and over 3 months to finally get Telkom to render the services asked. Technicians were in and out of our house at least 3 times with each visit adding on a further 2 weeks for us to wait for another technician to either rectify the previous technicians work or actually deliver the services the previous technician had failed to.<br> <br> I have contacted Telkom twice, already, with regards to the attached invoice. I'm currently trying to initiate an online chat with Telkom but that service, too, seems to be down.Someone needs to contact me ASAP.<br> <br> Should this be the wrong department to contact please forward my email to accounts and CC myself into this email as proof. I am more than frustrated at the lack of response I have received from Telkom. Why is quality service delivery not a priority?<br> <br> Regards,