URGENT :Order telephoneline/DSL not yet Installed

I placed my order well in advance cos' I knew that I would be moving into my new place end of Sept'15.<br> I got a confirmation that my line will be installed on the 29th of Sep refer to below message from Telkom.<br> Dear Customer, your installation (***) is scheduled for (***9 between 07:30:00 and 16:00:00). If not convenient please log onto [URL Removed] to reschedule. Your continued support is appreciated. Regards, Telkom.<br> <br> TO DATE NOTHING HAS HAPPENED, Technician never pitched to install the line, claiming that no one answered their phones, except for the fact that I never got a call, It's an absolute nightmare trying to get hold of TELKOM.<br> <br> Phoned telkom on Friday, AFTER 1HR a agent answered, tells me that he will reschedule the installation for today & confirmation will be sent. Never got any confirmation and according to the agent I spoke to just now, that never happened cos' \there are no more installation slots for this month"<br> The agent now apparently \""escalated\"" the order"