Urgent: Ongoing Failure to Cancel Contract and Continued Billing for 3 Months

Good day,

I have been trying to contact Telkom Mobile to cancel my month-to-month contract, but I have not been successful. Each time I call, I am transferred from one department to another, and the call eventually gets disconnected.

This has been ongoing for the past three months, while my account continues to be debited, despite my clear request for cancellation.

Your assistance in resolving this matter would be greatly appreciated.