URGENT HELP NEEDED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Our switchboard lines has been faulty for 3 weeks now, we got told it will be fixed and then eventually got told that the problem has been resolved. True to form the fault is still present. Let’s not forget your people worked on the main box up in section street Paarden Eiland with some exchange, with no fair warning, no time to make prior arrangements and we got stuck with no lines for 3 days straight. I called and got told it will be up and running soon. What does “soon” mean to you?? It means in or after a short time, in a short time, shortly, presently, in the near future, before long, in a little while, in a minute, in a moment, in an instant, in a twinkling, in the twinkling of an eye, before you know it, any minute (now), any day (now), any time (now), by and by, in (less than) no time, in no time (at all), in a jiffy, in two shakes, in two shakes of a lamb's tail, before you can say Jack Robinson; in a tick, in two ticks, It is now 3 weeks later!!!!!! We dealt with your fault call centre everyday for the last 3 weeks and nothing to date has been done to resolve this ongoing issue. Keep in mind you are messing with a business that receives high call volumes daily and adhere to strict daily customer care, which we now cannot fulfil due to Telkom being ***********. I have been told numerous times that the agents have not logged the faulty lines, however they have logged the lines that are up and running. We had a technician here that has not said a word to us regarding these faults, no update whatsoever. We still have no answers or technician to help us resolve this. Keep in mind this fault is not on our side but with you guys that are ***********. The last report I made an hour ago, the call centre lady gave me a reference number that I wrote down, lucky for me as I have still not received a SMS validating this fault. I then proceeded to call again and check this fault and yet a different call centre lady that dealt with me gives me a new reference number! By the looks of things, its not your problem to lose customers who pays your salaries!! Can someone come out to sort this mess out ASAP as legal action will be taken for all the loses our company has to endure. Telkom is useless!!!