urgent feedback

I am very upset today and i going to report the matter to hello peter today. My telkom dt order was bounched on 7 July 2020 i had a conversation of the bank and they tell me i must contact telkom to redebit my account. I was phoned telkom and the lady on the other side told me to do a manual payment what i did on 7 July 2020 for the amount of R249. because of the inconvienced i also bought prepaid data on the following dates 11/7/2020 505 or 10 gig the 15\7 2020 505 for 10gig so on the 21 Jul 2020 a debit was going through from my bank for R249 aswell this is rediculess so i do not have data and buy again data 21/7/2020 for 505 for 10gig to send this email to telkom. I need an answer in 24hours please as i said this is gong to hello peter also today - very bad services i need an writting explanation please emailed to me. My telkom account no is *** in name of isc avenant Telkom service is not on to standard please i need answers and to refunded back