Urgent: Escalation of Unresolved Cancellation Request – Account Suspended and Referred to Attorneys

Dear Telkom,

I am writing this message out of extreme frustration and disappointment regarding the lack of service and accountability from your team. Despite my repeated efforts, I have yet to receive any resolution regarding my cancellation request submitted on 28 August 2025.

Since then, I have contacted your call centre at 081 180 numerous times—often waiting over two hours—only to receive conflicting information and no progress. I was advised by an agent to send my cancellation request and supporting documents via email, which I did as instructed. However, nothing has been actioned.

In a further attempt to resolve this, I visited a Telkom branch, only to be told that their system was offline and that I should call the same number I've already had no success with.

Now, my account has been suspended and referred to attorneys, which is unacceptable considering I followed the correct cancellation process over a month ago. This negligence is now impacting my credit status, through no fault of my own, but due to Telkom's inefficiency and lack of communication.

This is completely unacceptable.

Please escalate this matter to a senior manager and respond urgently.