Urgent Dispute of Charges and Request for Resolution – Account Cancellation Ignored

Dear Telkom Customer Care / NUDEBT Collections,

I am writing to formally dispute ongoing deductions from my account and request immediate resolution.

I cancelled my contract with Telkom in July 2020, both by visiting a branch and calling your customer care line. Despite this, Telkom has continued to deduct payments from my account — totaling approximately R14,000.00 to date — even though no services have been used, as confirmed by the data usage records.

I also requested my bank to stop payments, but Telkom continued to debit my account. To make matters worse, I have now been handed over to NUDEBT for collections, without any verification of the validity of these charges or acknowledgment of my cancellation.

Attempts to resolve this have failed:

Calls to 10210 are dropped after a few minutes.

Branch visits result in being redirected back to customer care.

No one has been able to assist or confirm the cancellation.

I urgently request:

Immediate investigation and confirmation of my cancellation from July 2020.

Reversal of all charges incurred since cancellation.

Withdrawal of any legal or debt collection action.

Confirmation that my account is closed and no further deductions will occur.

Please treat this matter with urgency. I am prepared to escalate this to regulatory bodies if necessary.