URGENT CONNECTIVITY ISSUE

Telkom,

I don't know whether you will take the time to read this review,whether you have the capacity to understand it and I will take a chance anyway. Being in the service business myself and grasping what this entails, I cannot begin to understand how you can allow yourself to have pages and pages of customer complaints with no real fundamental change. It is a disgrace to call yourself a telecommunications provider and give the exact opposite. You no longer earn that position neither my trust. I have used your services since 1995 and supposedly grew with you. The loyalty you receive from me is a gift, you take it and abuse it. No more. We are without internet for 14 days, in today's day and age, it is a handicap when I pay my monthly subscription fee. How dare you take the liberty of not fixing something that is broken? How dare you not respond to an issue and why should a concept of 'escalation' exist in the first place? Is a call to you with a reference number not enough to move you into action? Can you NOT understand that you no longer a monopoly in your environment? My ADSL is down, I cannot work efficiently because of you, I have to work elsewhere in the day because of you, I have spent 1000's of Rands in data because of you and I am receiving empty promises of acknowledgements with reference numbers and no real accountability. So here is the deal, you want to take me as a prisoner? Let us turn the cards around. I want my issue fixed, you have until Tuesday. IF you don't take me seriously, I will create havoc on all social media platforms until you will decide to move. You are an ancient mammoth with no legs to stand on, a bully that abuses your clients. No more. Do something or you will disappear just like Kodak did in 2013. My reference number is ********** .