Urgent Complaint: Unresolved Issue with Telkom Service and Unfair Judgement

To Whom It May Concern,

I am writing to lodge a formal and urgent complaint against Telkom regarding a distressing issue that has persisted for over two years. Despite numerous attempts to resolve this matter through various channels, the problem remains unresolved, and I am now facing severe consequences due to Telkom’s mishandling of my account. Two years ago, a Telkom sales consultant contacted me via a recorded call and offered me a DATA SIM card, which I accepted. During the call, the consultant assured me that the SIM card would be delivered to my work address in East London. I informed him that my Identity Document (I.D.) was in Port Elizabeth and that I only had my Driver’s License. The consultant assured me that this information would be communicated to the courier company. When the courier arrived, they refused to deliver the SIM card due to the absence of my I.D. Despite providing an alternative address for redelivery, I never received the SIM card. Despite informing Telkom’s team leader and subsequent representatives that I had never received the SIM card, my account continued to be debited. I reversed these debits, citing the non-receipt of the SIM card. I also expressed my concerns to the lawyers who were handling the collections and questioned the legitimacy of pursuing an account for a product I never received. My repeated requests for Telkom to verify whether the SIM card allocated to me was ever used were ignored. Shockingly, I recently discovered that Telkom has reported a judgment against me to credit bureaus, severely impacting my credit rating and financial standing. This situation is unacceptable. I am dealing with a service I never received, and Telkom’s negligence has now led to a negative judgment on my credit record. I demand immediate rectification of this issue: Remove the judgment from my credit record and clear any negative entries associated with this account. Address the systemic failures that led to this situation and ensure it does not happen to others. I trust that Telkom will address this complaint with the urgency and seriousness it warrants. If this matter is not resolved promptly, I will have no choice but to escalate my complaint further. REF No *** Sincerely,

Tembakazi.