Urgent Complaint- Telkom

I will try to cut this long story short. At the end of July I cancelled my LTE contract with Telkom and app**** for an uncapped ADSL option. No communication from Telkom indicating that there was cable theft in my area and that they will not be replacing cables as they are moving over to fibre. There is also no fibre in my area. I find this out after receiving conflicting stories from different agents after following up on the status of my order myself. I was then called by an agent indicating that I can get a smart broadband option at the same price. She could not process the order telephonically and asked that I go into store, which I did. They then told me at the store that they are unable to assist as it is a new contact and is not offered to new customers. I called the 10213 number from the store. I spoke to a lady by the name of Mariam Amod who promised that call recordings would be pulled and that she will be able to assist me in getting the deal that I was promised. She asked that I send her an email detailing what transpired, which was done. I received a call from her a few days later and she promised that she will be processing my order and I should receive my device within 3-5 days. This order was placed on the 4/9/19. I have been calling the call center daily with each call leading to a dead end. I have sent Mariam in total 19 emails to which I have received no reply as to the status of my order. Please could somebody efficient contact me and get this order sorted, I have been without connectivity for a month and a half now.