Urgent Complaint – SIM Card Not Working Due to Incorrect Registration

Dear Telkom Support,

I am writing to express my deep dissatisfaction with the poor service I have recently received. My SIM card is no longer working because my number was incorrectly registered during what was supposed to be a simple contact update. I specifically requested that my number be placed on **prepaid**, as advised, but this was not done.

As a result, my original number ******* was deregistered without my consent, and I can no longer access important services—including my banking apps. This has caused major inconvenience and unnecessary stress.

At the moment, I am forced to use another temporary number, *******, only for emergencies, as not all my family members have this number. This situation is unacceptable, and the lack of proper assistance from Telkom is extremely disappointing.

I expect Telkom to urgently restore my original number and correct the registration to prepaid as initially requested. If this issue cannot be resolved promptly, I will have no choice but to consider moving to another network provider due to this ongoing poor service.

Kind regards