Urgent Complaint – SIM Card Deactivation

Dear Telkom Customer Service,

I am writing to lodge a formal complaint regarding my SIM card, which has been deactivated without any prior notice or valid reason. When I contacted your call centre, the consultant informed me that the issue would be escalated but could not provide any clear turnaround time for resolution.

This situation is extremely urgent as my banking and other essential services are linked to this number, and I am currently unable to access them. The lack of communication and uncer*****y around timelines is unacceptable and is causing me severe inconvenience.

I kindly request that Telkom:

1. Provide an immediate explanation as to why my SIM was deactivated.

2. Urgently reactivate my SIM card, or provide a clear resolution path with a specific turnaround time.

3. Confirm in writing once this issue has been resolved.

Your prompt attention to this matter would be greatly appreciated.