Urgent Complaint Regarding Incorrect Billing and Service Suspension

Good day,

I am writing to formally raise my dissatisfaction regarding the ongoing billing issues on my Telkom data contract involving two devices.

From the very first debit order, there were issues with your billing cycle which resulted in my account being debited twice. Consequently, one of my devices was suspended despite payment having been processed. I logged a request to have the matter resolved, however it took approximately two weeks before the issue was attended to.

Unfortunately, I am now experiencing the exact same issue again this month. This time, my account has been debited three times, yet I have still received a notice alleging that payment has not been made. This situation is completely unacceptable.

These repeated billing errors and lack of proper account management have caused significant frustration and financial inconvenience, including negatively affecting other debit orders linked to my bank account. As a customer, I should not continuously have to follow up on issues caused by internal billing inefficiencies.

At this stage, I have completely lost confidence in the handling of my account. Had this contract not been initiated recently, I would seriously consider terminating the agreement due to the ongoing poor service experience.