Urgent Complaint Regarding Home Fibre Internet Connection Order

I am writing to express my extreme dissatisfaction with the appalling customer service I have experienced while attempting to have a home Fibre internet connection installed.

On the 24th of January, I placed an order for a home Fibre internet connection with Telkom. Subsequently, on the 27th of January, a technician was scheduled to come out and activate the line. To my disappointment, the technician arrived at the wrong address due to incorrect details being captured on Telkom's end. This mistake has led to a frustrating and unacceptable ordeal.

Since then, I have been caught in a continuous cycle of inefficient communication and delays with Telkom. Despite several follow-up calls and emails, I have been provided with no concrete information regarding the status of my installation. I was informed that it would take 7-10 working days for the installation to be completed or the line to be activated. However, as of the 4th of February, I am still left without the service I paid for.

Every day, I have diligently contacted your customer service team, only to be met with vague responses and assurances that the matter is being dealt with as an "incident." This lack of transparency and accountability is completely unacceptable and reflects poorly on Telkom's commitment to customer satisfaction.

I demand immediate attention to this matter and prompt resolution of the installation of my home Fibre internet connection. I expect a clear timeline for when this issue will be rectified, and the service will be up and running as initially promised. My business is losing clients because of this. I am also incurring additional expenses by purchasing data daily to cover my connectivity needs and by repeatedly. There is an existing line it just needs to be reactivate.

Failure to address this complaint in a timely and satisfactory manner will leave me with no choice but to escalate this issue to the relevant consumer protection authorities and seek alternative service providers for my internet requirements.

I trust that you will treat this matter with the urgency and seriousness it deserves and provide me with a resolution at the earliest convenience.