Urgent Complaint Misleading Information, Double Billing, and Undisclosed Charges

On the 31 March 2026, I signed a 12-month LTE TopUp SIM at the Sandton City Mall branch. The agent, Mosimap1, did not disclose the monthly fee, what we agreed on is R169, of which I saw later on the invoice (R276). Further, I was not informed that a month -to month SIM option exists, which would have suited my needs better. I cannot afford the 12month. I told the agent but did not listen.

Previous Unlimited Plan Not Cancelled

I requested that my existing unlimited data plan be cancelled when signing the new SIM and phone. The agent failed to cancel the previous plan, resulting in double billing.

I had to go to another branch the next day to cancel the plan myself. I should not be financially penalized for the agent’s error.

Misleading Phone Plan Charges

I also purchased a new phone and was told I would pay R349/month over 24 months.

My invoice shows R458/month, with no clear explanation of the additional charges.

Request for Resolution I request that Telkom:

· Refund any charges caused by double billing from the previous unlimited plan.

· Cancel or convert my LTE SIM to a month-to-month plan without penalty due to misleading information.

· Provide a detailed breakdown of the R458 phone plan charge and adjust it if it was misrepresented.

· Confirm all future billing I agreed upon without any inaccurate fees.

These issues constitute misrepresentation and incomplete disclosure, which are violations of the Consumer Protection Act (CPA). I expect Telkom to resolve these matters promptly and provide written confirmation of the outcome.

I will open a ******** case against Telkom if the matter is not resolved within 24hrs.

Thank you for your urgent attention to this matter.