Urgent Complaint: False Communication and Delayed WiFi Installation

Dear Telkom, I am writing to raise a serious complaint regarding both the ongoing delay in my WiFi installation and the unacceptable communication coming from your side. It has been brought to my attention that your staff have repeatedly informed my partner that attempts have been made to contact me. This is not true. I have not received any calls, missed calls, or messages from Telkom. This misinformation is extremely frustrating and misleading, and I expect it to stop immediately. Please ensure that only accurate and truthful updates are communicated going forward. In addition, the delay in installing our WiFi has become unreasonable. Each time we follow up, we are told that the matter is being “escalated to technicians,” yet nothing actually happens. There is no progress, no clear explanation, and no confirmed installation date. This repeated response without action reflects very poor service and a lack of proper customer care. I request the following without further delay: A truthful explanation regarding the lack of contact A clear and confirmed installation date Immediate action to resolve this matter If this issue is not resolved promptly, I will be forced to escalate this complaint further. I expect a proper response and resolution as soon as possible. Yours sincerely, Craig Earl Van Rooyen