Urgent Complaint: Contract Cancellation and Disputed Charges

Dear Telkom Mobile Customer Service, I am writing to formally lodge a complaint regarding my mobile contract and the handling of its cancellation. I entered into a contract with Telkom Mobile. Shortly thereafter, I requested cancellation of this contract. Your team confirmed that the cancellation was processed, which I understood to mean that no further obligations would remain on my account. However, I am now being informed that I am still liable for charges related to the device, despite the following:

The contract was officially cancelled by Telkom The device is still sealed, unused, and in its original condition Telkom has not made any arrangements to collect or accept return of the device I have made multiple calls to your customer service team, but have not received a clear or consistent resolution

This situation is unacceptable. It is unreasonable to charge me for a device that I am willing to return, especially after my cancellation was confirmed by your team. Immediate clarification of my account status Removal of any charges related to the device Arrangement for the return/collection of the device Written confirmation that the matter is fully resolved

If this matter is not resolved promptly, I will have no choice but to escalate my complaint to the relevant regulatory bodies, including ICASA and the Consumer Protection authorities. Please treat this matter as urgent. I expect a written response within 5 working days.