URGENT COMPLAINT @TELKOM!!! Phone & WiFi not Working!

Number: *** Address: 1743 P***** Street Lenasia South 1829 *** aviwe

Mother was under assumption that she was upgrading our existing ADSL line Router to a 4G Router. Telkom delivered a Hauwei 4G Router B525 LTE Cat6 with NO SIM CARD & NO PHONE On the system they migrated my account over to LTE or whatever so now the LANDLINE PHONE & WIFI IS NOT WORKING! WHO IS GOING TO PAY FOR THE DATA WE'VE HAD TO USE IN THE MEAN TIME? Priority right now is to get my landline phone & WiFi WORKING TODAY Nothing else is acceptable. My mother, Vannessa Naidu was just at the Telkom Traderoute Mall Branch in Lenasia, Gauteng. She spent the whole morning there. They turned her away due to not having authority on the account.

Can someone advise me HOW, just HOW she does NOT have authority/signing powers on the account when this change over from ADSL to LTE was approved/commissioned? By WHO? Huh? Coz it was NOT ME. I did not sign/authorize any change over. WHO IS GOING TO PAY FOR THE DATA WE'VE HAD TO USE IN THE MEAN TIME? No One else could have authorized this change over besides her. She says that she was told this would be an upgrade to our existing wifi router.

• She has always had authority. We signed documents & sent them in a long time ago! WHERE are those documents?! • She’s called in multiple MULTIPLE times logging faults & dealing with agents regarding the phone line! • She’s signed up for upgrades WHO IS GOING TO PAY FOR THE DATA WE'VE HAD TO USE IN THE MEAN TIME? SO JUST HOW then do you explain both the Telkom Traderoute Mall Branch & the call centre SALES team telling her that she has NO authority over my Telkom account???! They advised they both have NO record of her authority on the account! Are y’all delusional lunatics??! WHO IS GOING TO PAY FOR THE DATA WE'VE HAD TO USE IN THE MEAN TIME? Y’all have never seen exaggeration to the level of which I play at! If y’all don’t resolve this immediately THIS is what I’m prepared to do: I. HELLO PETER complaint II. Posting on ALL of my social media channels{Twitter, Facebook, Instagram, Google+, Pinterest, LinkedIn,Tumblr} daily about the BAD service of Telkom {mass scheduling} III. Blog Post detailing my horrible experience IV. Emails & Escalations to the Ombudsmen V. Involvement of my SA Influencer Group +20Million views per month collectively. VI. Online & Radio talk show interviews WHO IS GOING TO PAY FOR THE DATA WE'VE HAD TO USE IN THE MEAN TIME? I want reimbur*****t for the Data both my mother & i have had to use as hotspot to our laptops as we both have businesses that function heavily ONLINE. I have not been paying for Telkom for Half my damn life now for this ********** service & experience. We want resolution NOW!