Urgent: Cancellation Request for Contract

Dear Telkom,

I am writing to express my frustration regarding my contract that began in June. My monthly debit order is supposed to be R249.00, but I have been charged inconsistently:

End of June: Debited R359.00 due to an admin fee (as explained when I called). End of July: Charged R429.00. End of August: Billed R589.00. I have made multiple attempts to resolve this issue through phone calls and by visiting your store, but I have not received any helpful support. The call center number provided only offers self-service options that are not effective.

Given these issues and the lack of support, I am requesting the immediate cancellation of my contract. Please confirm receipt of this request and provide me with instructions on how to proceed.

Thank you for your prompt attention to this matter.

Sincerely,