Urgent business line not repaired after 12 days

Fault No:551CWK140915 - Tel: ***<br> 12 days ago, on the 14 September, I reported the telephone line had come off the pole due to a branch falling on the line . As this line is used for business (voice as well as ADSL data), I escalated the fault on the 15 September, the following day . They assured me that a technician had been assigned on the 15 September. I have called everyday since then, doing all I can to get it escalated which included escalation emails sent by the call centre and sent an escalation email myself to escalation email address. The call centre person phoned the Claremont depot (The manager is Howard Ethon). The call centre agent was told that they have assigned a technician but they can make no guarantees when they get to my fault. Apparently they are outsourcing the repair service and they do not have enough technicians to service the faults . I would like the fault to be fixed as soon as possible and be contacted about it as soon as possible.