Urgent assistance required! No Feedback on new order

Good day,

I ordered a cellphone on Telkoms webpage, moments after completing the application a sales agent contacted me and we completed the application, did the verification to see if I qualify and all was set and confirmed the order with the sales agent, the agent said that it could take up to 48 hours for confirmation, it has now been over 48 hours I have not revived any form of confirmation or follow up from Telkom regarding my order placed, I contacted two agents on the Web Chat on the Telkom official Webpage , the one agent did not attempt to help they just gave me a number and and email address and asked me to contact them, I attempted to call the number and no answer, I then tried sending the Email address a mail regarding my order and have not gotten any response not even a confirmation mail advising that my worries are being looked into . The second agent advised that they cannot view my order (which I find concerning and unacceptable as this order was placed more than 48hours ago and initial the sales agent advised that it will not take more than 48 hours for this process to take place) this agent advised that I should call the same number that I was not getting any answer from or send a mail to a second mail address which when I attempted to mail I received a response advising this mail address does not exist.

This is causing much concern for me and find it unacceptable that there has been no form for communication and feedback from Telkom, not even a confirmation mail or call with a reference number from the original application, the sales agent also advised that delivery will take place within 5-7 working days, should I still believe this to be possible even after 48 hours after the order was placed the agents cannot find this order on the system?

Please can someone give me feedback and advise on the status of my order, as well as give me an idea of where my order is and what stage of the process it is on