Urgent Assistance required

To Whom this may concern

I have been an existing customer for over two years. Meeting my contractual agreements every month.

Since January 2019 I have had numerous technical issues with my line dropping every week, I logged a call and was patient each and every time still my issue had not been resolved by when I moved.

Now this is where it goes extremely downhill on 18th February I called your call center to do a simple process to move my line to my new address. I Called the appropriate call center and spoke to the Telkom consultant Oshnee who advised she was unable to assist me as my new area is not compatible with the line. However the landline would be moved and I would then need to consult with the sales team. I found that totally inappropriate and requested a call back from her manager due to the fact she was unable to transfer me, The Manager in question is M Naidoo. It is the 6th of June and I still have not received his call.

I called on a weekly basis sometimes more than once weekly, I spoke to another consultant Abdul he said it would be transferred and updated his manager was meant to call me as well another call I haven’t received to date. I then spoke to Ikwakanya explained in depth my situation he then advise V Pillay would be in touch once again a call I haven’t received. I have numerous other names of other consultants whom I dealt with.

I then spoke to Webster at 1023 option 1, Webster advised the matter has been resolved my previous line had be cancelled without any penalties. He has place an order with his back office, I will receive a VT number for technician to come out once again this didn’t happen. One consultant even went on to insult me insinuating I am not the only Telkom customer. I have more names and incidents which can be provided but that’s not the issue at hand.

I am being billed on a monthly basis for a service that I do not have at this point as a result my credit rating has been affected. Eventually Avesh from the escalation team called me back and referred me to Zamani in billing with the reference number ********** 2. Warren in the back office and he had given me reference **********

I have requested a detail billing from my cellphone company for each call which I placed in addition I have been to various social platforms I have also been in store and have screen shots from the latest consultant who assisted me on Twitter assuring me this matter was resolved

However I still do not have a VT number for a technician to install my line, I can’t cancel my service without penalties yet I am being billed for services I do not have. I need this matter sorted with extreme urgency please note I also have call recordings this is what you call *******. As a consumer I do have my rights and I am more than happy to take this matter legally as I have consulted a lawyer, please note if I do not receive an answer within in 24hours with positive feedback.

Genevieve Alexander