URGENT

I requested Telkom in July 2020 for cancellation of service as the company was under new ownership. According to them i need to do a cancellation of service in order for them to move a line within the premises. I have emailed the necessary documents on 07/08/2020 and again on 17/08/2020 and then again on 30/08/2020. Telkom then responded saying they need the documents to be sent again which was sent on 04/09/2020, 10/09/2020, 11/09/2020 and 17/09/2020. From the time of sending these documents i have phoned them everyday and sending emails everyday following up and requesting them to speed up the process as we are loosing business due to their delays. All their responses are always from different email addresses which means they are sending it from pillar to post and people that obvioulsy doesnt know what they are suppose to do with it and then requesting the customer to resend it once again.

Telkom is so useless. We are paying for something we are not able to use due to their delays. We have no telephone line or internet. Utterly disgusting service. I have sent these documents so many times and so many telephone calls to them and then you still have to hold on for about 10 minutes before they assist you.