PN
Prishen N

1 reviews | Active since Feb 2012

10 Mar 2016, 22:05

URGENT!

I have had a serious of requests.<br> <br> 1. Our Landline has not been working and have been told we will be offered an alternative service. To date no service offered. Yet our neighbour on *** is on the new service for days now. We get pushed pillar to post. How is it that he has service and we do not?<br> 2. The other saturday we went into a branch to enquire about service and I spend the better part of 2 hours only to be told by call centre ladies in branch should have helped us.<br> 3. We were being billed the incorrect amount from inception of out Smart Home Advanced package.<br> 4. I have had 3 requests for a Cancellation quote on my cellular contract which still has not been provided to me.<br> 5. I have app**** online on the 3rd March for the R99 5gig data promotion, no one has called me to date, only to go into the ballito and umhlanga on the 5th to be told that they have no stocks and i have missed the deal. But how is it people were still getting the deal days later, I have proof of someone who app**** on Tuesday and is awaiting Modem!<br> <br> Can someone please contact us urgently!

0
Replies (1)
Telkom
Telkom's reply10 Mar 2016, 22:50
Official
Hello prishenn,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us, please contact us via Email: ***.


Your reference number is: SM211624

Regards
Telkom Social Media Team

Best regards,