Upward migration penalty *******

<p>I migrated from Smartbroadband 10GB to SmartBroadband Wireless 20GB on 31 January 2015 at Telkom Mobile shop Centurion Mall. I was charged R150 for the service. Ever since I have been charged One Time Fees Migration Penalty R 50.00 on my Telkom invoice. I do not understand why I'm being charged this amount. I was never informed that there will be a migration penalty. Telkoms terms and conditions say that there is not suppose to be any penalty imposed on an upward migration.</p> <p>I logged several calls, including case number ********** 0, ********** 8 and an email i sent to ********** who promised to resolve my issue, but never got back to me. The cases were closed without any resolution.</p> <p>My Telkom financial account number is ********** 28 and billing account number is ********** 99.</p> <p>I need you to refund me all the 'migration penalties' that I have billed monthly since January 2015 I'm not supposed to have been penalised.</p>