Upward migration - penalty fee?

I recently decided to upgrade / upward migrate my Telkom package (smartbroadband 5GB) to a higher data package i.e. 10GB.<br> <br> Naturally I went into the branch to have this done. On nearing completion of the process, the sales consultant informed me that there will be a penalty fee of R50 extra each month. <br> <br> 1. I do not agree or understand why there should be a penalty fee as all I am doing is upgrading the data and giving Telkom MORE money that they are no not going to get (pending this query).<br> <br> 2. Having, done some research, I have found, in Telkoms, terms and conditions that there is in fact not suppose to be any penalty imposed on an upward migration.<br> <br> 3. I used the chat function on Telkom's website and that sales consultant informed me that she and her manager have never heard of such a thing. <br> <br> Which brings me to, why is your sales consultant in Shelly Centre trying to squeeze me of 50 bucks a month? Is he doing this to others?<br> <br> Regardless, I need this upgrade done ASAP, within the correct policies and terms and conditions at the price advertised.