JL
Julian L

1 reviews | Active since Oct 2012

16 Oct 2015, 17:14

Upward migration

I upward migrated from LTE 10 to LTE 50GB. I wasn't informed that I would incur additional fees and the Ts&Cs from Telkom confirm - \The subscriber may upward migrate without any penalties at any time during the fixed term agreement."(copy and paste of their Mobile Ts&Cs) AND \""2. The subscriber may upward migrate without any penalties at any time during the fixed term agreement subjected to the differences in the base subscription\""(copy and paste of their LTE Ts&Cs) . Yet"

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Replies (1)
Telkom
Telkom's reply16 Oct 2015, 19:20
Official
Hello Julianl,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM157621.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,