UPSET,DISSAPOINTED AND ANGRY TELKOM CONTRACT CUSTOMER

I have a very bad experience with Telkom. Firstly my debit order dates where not on what i agreed on secondly when they fixed that still its not my phone contract deducts R499 and its first instalment that goes off then my second contract with them for m y router/wifi. December money went out on my account and Jan they saying im on errers and i disputed 5 times. they fixed an issue saying all capitec customers are complaining about it. But January same thing write now its going to be 2 weeks with my lines off for something im paying for every month. I'm writing this because I'm not being heard even when i have send my proof of payment no one is responding to me but my lines are off PLUS need to pay for December, January now Feb because apparently, they can't deduct this R499. i WOULDNT ADVISE ANYONE TO TAKE CONTRACT WITH TELKOM THEY DO NOT GET BACK TO YOU WITH QUIRIES YOU HAVE AS A CUSTOMER YOU NEED TO MAKE AND FIX YOURSELF.