UPSET/APPALLED

I am appalled by the service received by Telkom!!! My service has been blocked for no apparent reason - my premium has been paid and all. But now when I call to reactivate my account it's a mission.

I called the first time nd I was told that I need to wait 3 hours before it's activated and it will be escalated. The 3 hours passed and still nothing. I then called again because nothing was done, and I was told again that it's been escalated and that I need to wait a few hours, which then once again nothing happened. I called for the 2nd time today and they told me I need to wait 5 hours for it to be activated. I then asked to speak to manager and I was told that I will be called back which didn't even happen at all.

I called again and still the same thing... No Service.

Im then out on hold to speak to a manager which takes forever, and the manager then tells me that my account will not be activated today at all...

I am appalled!!!!!!!

I don't agree with this service because there was absolutely no reason for my account to locked.

The escalations that is being sent through seems to be for nothing!!!!