Upset with Telkom

I logged a fault end Aug for my adsl line not working. Everyrime i follow up i get a technician is working on it your fault was logged to a atea fault.. ok, understoot, BUT i receive a bill for Okt. For what, must i pay to get it fixed.... Thank you, a fault has been reported , fault ref : ********** 4. The fault has been linked to a network fault in the area. ^Frank