Upset Telkom Client! Horrible ISP

I fail to understand why Telkom Mobile has been giving us an issue for the longest of time. I struggle to access any of my accounts! Why do I keep purchasing data when I still cannot use it? I was considering getting an ADSL line for my house but I need someone to explain to me why I should still stay with this ISP. Ever since I joined the "Telkom family" I have had nothing but problems, from the purchasing of my phone to the extremely bad service I received from their consultants in the Sandton branch! I am very disappointed and need to get clarification why we as the paying clients have to suffer! Telkom should have prepared themselves when they got more clients. Just like a computer overloaded with a whole lot of information, it's bound to crash. You always have to have back-up for such. You pay your technicians to keep everything running smoothly. COJ is even giving better service than you at this moment!