Upset Telkom Client

I have 4 cellphone contracts with Telkom, I have made a payment on the 6th of June 2021, Telkom confirmed that they have received the payment on the 7th of June 2021 but the payment was not allocated to my statement. Therefor Telkom has blocked all my cellphones. When I phoned on the 28th of July 2021, the lady informed me that she has send an email to the accounts department to allocate my payment, and it will take 24 to 48 hours for my phones to be connected again. This morning I phoned Telkom to follow up on the issue, another lady informed me that there is nothing they can do to help me, I must make an additional payment in order to activate my cellphones. This is really unprofessional of Telkom, last night I had a situation, and because of my phones being blocked, I had to wake my neighbors during the middle of the night.