Upset paying client

Good day

Please be advised that I am highly frustrated with your *********** staff that are supposed to be assisting clients, yesterday I called and a lady advised that my account will be reinstated in 48 hours at 5pm today, I call today at 7:40pm due to my account not being reinstated, I spoke to Mbali Mofkeng, she doesn't know the reference number for the call, she advised that it takes 7 to 14 working days for accounts to look at my payment and allocate it to my number then will take 48 hours, please advise how is this possible, 2 people in the same company giving 2 different stories, this is so ridiculous my debit order is for the 5th of the month, last month yourl did not take the debit, then suspended my account, then on the 30th yourl take out a double debit, it is not the 1st of November at 8pm with my account still suspended after being told 1 story on the 30th and a total different story today, Mbali who thereafter started ignoring me on the phone cause I wanted to know exact details about the process due to typing an email, she has also given me an incorrect email address, ***, she thereafter mutes the call, for another 15 minutes, I will definitely be putting this on social media. This is the type of staff yourl hire and this is how yourl treat clients, we are paying clients, we are not getting a service for free,