Upset is not the word!!!

There is always an issue with this networ**** Latest one was on the 4th of Jan 2019. got a reference number only to be told the next day that according to their system the problem as been resolved .....REALLY!!! did anyone call to check if it was??? because it certainly wasn't!!!! Got a new reference number on the 5th...called in on Monday , told the very same thing....REALLY!!!! given another Ref number, called the next day and guess what? Told the very same thing again...SERIOUSLY TELKOM!!!! So now got another ref no and 7days later still no wifi or landline working! Can you guys please get it right this time around? We disconnect DSTV for this ????? We run our business from home as well. Just not on Telkom!!!! I need a discount on my account for this and for the issue in December as well. Ref: ********** 6 and ********** 55- got these from the accounts department.